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Topic-icon Correct size arrived after prompt fix

11 months 3 weeks ago #1881 by sophy.kayloni
Correct size arrived after prompt fix was created by sophy.kayloni
Ordered a shaping bodysuit from UnderOutfit but received the wrong size. I submitted my order number and a photo of the garment tag through their support form, yet there’s been no update. Has anyone managed to swap out a mis-shipped size with UnderOutfit and actually received the correct item? Which precise details pushed their team to act?

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11 months 3 weeks ago #1888 by taseen.riggs
Replied by taseen.riggs on topic Correct size arrived after prompt fix
To resolve this swiftly, I pulled together every key detail in one message. I noted my order number, captured a shot of the inside tag showing the incorrect size, and grabbed a snapshot of the packing slip listing my original size. Then I sent all three elements together via underoutfit.pissedconsumer.com/review.html with a brief note about the sizing error. Less than forty-eight hours later, UnderOutfit’s support team apologized, provided a prepaid return label for the wrong piece, and confirmed shipment of the correct size with expedited delivery. Delivering full order, product, and proof context in one submission unlocked a fast and accurate resolution.

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